Customer Service Associate y7

8 hours ago


Mandaluyong, Philippines Neksjob Philippines Full time

Responsibilities:- Provide outstanding customer service support while adhering to the defined scope of work and service level agreements. - Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues. - Maintain high standards of call quality and performance metrics in line with organizational goals. - Ensure professionalism and empathy in all customer interactions, delivering a positive experience. Qualifications:- Employment Type: Regular, full-time hire. - Open to undergraduates with relevant work experience. - At least 6 months of experience in a collections-related role within the BPO industry. - Strong communication and problem-solving skills. - Ability to work in a fast-paced environment and meet performance targets.



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