
SME - Banking and Finance Account (Clark) | Onsite | For Pooling
4 weeks ago
Requirements:
- Bachelor's degree graduate, any field.
- Experience in handling escalation calls.
- Minimum of 3 years work experience as an SME in BPO/shared services industry.
- Excellent oral and written communication.
- Good problem-solving skills and ability to multitask.
- Preferably with background or knowledge in Banking and Financial.
- Amenable to work in shifting/nightshift schedule in Clark.
- Amenable to work onsite
Responsibilities:
- Meet SLA and KPIs
- Handle escalation calls
- Knowledge and experience on ticketing tools.
- Displays superb customer service skills and capabilities
- Basic Operating System knowledge
- Knowledge of common Microsoft Office products & service
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