Shipping Customer Service Supervisor

5 days ago

Biñan, Philippines J-K Network Services Full time

A 50 year old Japanese company expanded their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading and more business in Japan. Due to its success, this firm opened its office in Manila to serve the globe.

Position: Shipping Customer Service Supervisor
Salary: 30,000 to Php 35,000 (Fixed Dayshift)
Type of Job: Calls and Emails
Company Industry: Japanese Shipping and Cargo Firm
Work Location: Laguna
Work Schedule: Fixed Day shift (8:30am to 5:30pm only) *this is not shifting
Work Set Up: Onsite in Laguna
COMPANY PERKS AND BENEFITS:
Leave Credits
Company Christmas gift
Company sponsored events
Free parking
Government Mandated Benefits
13th month pay

Who is qualified?
Bachelors Degree holder of any course , open to undergraduate with experience in the same field of job
With experience in supervising staff for at least 1 year
Willing to work onsite
Can start working ASAP is a big advantage
This is not “complaint line” this is more on order management and managing staff

What are the duties of the job?
Train and oversee team members
Guide customer on how to place an order
Answer inquiries about logistics rate, timeline and shipping
Answer customers via email, Chat and phone calls
Use Tagalog and English based on Customer preferences
Update customers regarding their ongoing orders
Provide information of the requirements when using the service
Double check if customer requirements are compliant with PEZA

How is the recruitment process?
This is 1 day hiring. Please attend the interview
personally to take the first and final interview done by the Site Manager and you will get to know the result within the day. We prefer someone who can start

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