Entry Level Customer Service Representative

2 days ago


Mandaluyong, Philippines EPS Staffing Service Group Inc. Full time

Job Details:- Salary and benefits offer: Up to Php20k basic + 15% Night Diff + Allowances- Schedule: Initially day shift, but will eventually work on night shift schedule to cater to clients, situated at North America- Work Arrangement: On Site (Monday to Friday)As a Claims Associate, you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience. The main function of an Operations Claim Assistant – Level 1 is to perform claim file maintenance, manage forms and correspondence and claim reporting within a fast-paced, deadline-oriented environment. Job Responsibilities include: - Processing assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service. - Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands. - Ensure that all activities performed are documented completely and accurately. - Recognize, prioritize, and escalate priority requests according to established guidelines. - Create and maintain accurate productivity logs for the purpose of tracking department results. - Critical Communications with our business partners to meet customer requirements. Qualifications/Skills: - Graduate of the new curriculum Senior High K12 or Completed 2 years in college (no back subject)- At least 6 months CSR or Claims Processing experience- Excellent written and verbal communication skills in English language. - Sound knowledge of Microsoft Office Word and Excel.



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