Techinal Support Representative US Electronics

6 days ago


Pasig City, Philippines Neksjob Full time

Responsibilities:- Identifies, investigates, and resolves users problems with computer software and hardware.- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.- Consults with users to determine steps and procedures taken to identify and resolve the problem.- Applies knowledge of computer software, hardware, and procedures to solve problems.- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal - -instructions.- Collaborates with other staff to research and resolve problems.- Collaborates with programmers to explain errors and/or recommend modifications in programs.- Arranges service by software or hardware vendors to repair or replace defective products.- Maintains knowledge of technology innovations and trends.- Performs other related duties as assigned.



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