Customer Support Associate Shipping

2 days ago

Biñan, Philippines J-K Network Services Full time

A well-established Japanese company with over 50 years of industry experience has expanded its operations to the Philippines. Renowned for its leadership in railway development, logistics, import and export, shipping, trading, and related businesses, the company has built a strong reputation in Japan and across global markets. Driven by continued growth and success, it has opened its Manila office to further strengthen its international presence and better serve clients worldwide.

Position: Customer Support Associate – Shipping & Logistics
Salary: Php 18,000 to Php25,000 (Fixed Dayshift)
Type of Job: Calls and Emails
Account: Local or Asian Account
Company Industry: Japanese Shipping and Cargo Firm
Work Location: Laguna

Work Schedule: Fixed Day shift (8am to 5pm only) *this is not shifting
Work Set Up: Onsite in Laguna

Who is qualified?
Bachelors Degree holder of any course , open to undergraduate
Open to someone with work experience or no experience
This is an urgent hiring: Heads required is 4
Willing to undergo training
Willing to work using emails and calls with customers
This is not “complaint line” this is more on order management

What are the duties of the job?
Guide customer on how to place an order
Answer inquiries about logistics rate, timeline and shipping
Answer customers via email, Chat and phone calls
Use Tagalog and English based on Customer preferences
Update customers regarding their ongoing orders
Help customer place an order once decided
Double check if customer requirements are compliant with PEZA

How is the recruitment process?
This is 1 day hiring. Please attend the
interview personally to take the first and final interview done by the Site
Manager and you will get to know the result within the day. We prefer someone
who can start ASAP.

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