Mandarin Finance Customer Support, BPO Company

3 weeks ago

Pasig, Philippines J-K Network Services Full time

Company Profiles: One of the world's largest BPO companies that provides customer care, technical support, and other services.

Position: Mandarin Finance Customer Support
Company Industry: BPO Company (Financial Services Account)
Work Location: Pasig City
Work Schedule: Shifting Schedule
Salary: Php 75,000
Work Set Up: Work On-site

BENEFITS:
- 13th Month Pay
- Leave Credits
- Government-Mandated Benefits
- Performance Bonus
- Other benefits to be discussed by the company

REQUIREMENTS OF THE JOB:
- Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
- Open to high schools, Undergraduates, and Degree holders.
- Open to no related work experience.
- Having CSR experience is a big advantage.
- Having BPO experience is a big plus.

RESPONSIBILITIES OF THE JOB APPLICATION:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ensure excellent customer service through quick and effective actions to solve the client’s issues.
- Keep every customer engaged with a direct and friendly touch.
- Handle sensitive customer data with utmost care and confidentiality.

RECRUITMENT PROCESS
- Paper Screening
- Online Application and Aspiring Minds (English SVAR)
- Recruitment Interview via Microsoft Teams
- Hallo AI Mandarin assessment
- Background Check of Client (needs a valid ID)
- Integrity Test from Client
- Client Interview
- Job Offer

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