Bilingual Customer Service Representative
6 hours ago
We're Hiring: Bilingual Customer Service Representative (Mandarin)
Ortigas Center, Pasig
Day Shift | Onsite Role
Are you fluent in Mandarin and English and passionate about helping customers? Join our growing team and provide top-notch customer support in a fast-paced, professional environment.
What You'll Do
- Handle customer inquiries via phone, email, or chat in Mandarin and English
- Resolve concerns efficiently while delivering excellent customer experience
- Accurately document interactions and follow internal processes
- Coordinate with internal teams to ensure timely issue resolution
- Maintain a high level of professionalism and empathy in every interaction
What We're Looking For
- Fluent in Mandarin (spoken and written) and English
- With Customer service experience (BPO experience is an advantage)
- Strong communication and problem-solving skills
- Comfortable working onsite in Ortigas
- Willing to work day shift schedules
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
Application Question(s):
- Are you fluent in both Mandarin and English (spoken and written)?
- How would you rate your Mandarin proficiency?
- This is a full onsite role based in Ortigas Center, Pasig. Are you willing and able to work onsite daily?
- Do you have experience handling customer inquiries via phone, email, or chat?
- Are you currently authorized to work in the Philippines without restrictions?
- What is your expected monthly salary for this role?
Work Location: In person
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