Helpdesk Support

General Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...

General Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...

General Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and details provided by customers.Helpdesk Support Qualifications:1, Education: A...

Responsibilities: ○ Provide technical support to SAP Business One users via phone, email, or ticketing system. ○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues. ○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies. ○ Collaborate...

Responsibilities: ○ Provide technical support to SAP Business One users via phone, email, or ticketing system. ○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues. ○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies. ○ Collaborate...

Shift: Should be amenable to any shift schedule Site Address: Quezon City (Manila) Benefits: HMO day 1 (with Free dependents) Monthly Performance Bonus Requirements: Average to Good Communication Skills 0 to 1 year experience as Tech/IT Support/Helpdesk Basic knowledge or familiarity in any scripting languages

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

WORK LOCATION: Mandurriao, IloiloDUTIES AND RESPONSIBILITIES:1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.2. Diligently attends to assigned tickets and provides support within the specified SLAs 3. Responsible with level 1 (phone & remote) & level 2 (on site) support.4. Regularly updates on the status of...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Shift: Should be amenable to any shift schedule Site Address: Quezon City (Manila) Benefits: HMO day 1 (with Free dependents) Monthly Performance Bonus Requirements: Average to Good Communication Skills 0 to 1 year experience as Tech/IT Support/Helpdesk Basic knowledge or familiarity in any scripting languages

IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

Qualifications:• Minimum of 3 years of directly related experience in this field.• Preferably 3 years experience specializing in IT/Computer - Network/System/Database Admin or equivalent.• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent preferred.• Familiar with...

Job Title: Technical Support SpecialistThe purpose of this role is to provide initial assistance to clients who encounter issues with software, hardware, and other equipment.This involves responding to various types of queries from multiple channels, including calls, portal, emails, and chats.Key Responsibilities:Offer primary user support and customer...

Job Description:Job Title: Technical Support RepresentativeWe are seeking a highly skilled Technical Support Representative to join our team. The successful candidate will be responsible for providing technical support to our clients via phone, email, and chat.Key ResponsibilitiesRespond to client inquiries in a timely and professional manner.Categorize and...

IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

LOCATION: QUEZON CITYJOB TITLE: FINANCE EXECUTIVERoles & ResponsibilitiesPRINCIPAL RESPONSIBILITIES:- Support in seamless execution of all Finance, Payroll & Government transactions and managing Helpdesk - Strong Team player and ensure smooth execution of process within the prescribed timelines. - Collaborate with different stakeholders both Internal &...

LOCATION: QUEZON CITY JOB TITLE: FINANCE EXECUTIVE Roles & Responsibilities PRINCIPAL RESPONSIBILITIES: - Support in seamless execution of all Finance, Payroll & Government transactions and managing Helpdesk - Strong Team player and ensure smooth execution of process within the prescribed timelines. - Collaborate with different stakeholders both Internal &...

LOCATION: QUEZON CITY JOB TITLE: FINANCE EXECUTIVE Roles & Responsibilities PRINCIPAL RESPONSIBILITIES: - Support in seamless execution of all Finance, Payroll & Government transactions and managing Helpdesk - Strong Team player and ensure smooth execution of process within the prescribed timelines. - Collaborate with different stakeholders both Internal &...

> Bachelor's degree in information technology or any related courses> Must have experience in: At least 1 year of Helpdesk support experience:> Good customer service> Good in using probing questions> Good in analyzing issues and delimiting if under L1 scope or should be transferred to higher level of support. Must have experience in:> Active Directory:...

Job Title: Financial Operations SpecialistThe financial operations specialist is an integral part of our organization, responsible for streamlining financial processes, managing payroll, and maintaining compliance with government requirements.Main Responsibilities:Support the execution of financial, payroll, and government transactions, ensuring timely...