Technical Support Representative

3 months ago


Makati, Philippines First Maritime Shared Services, Inc. Full time

About the role:We are seeking a highly skilled and customer-focused Technical Support Representative to join our team at First Maritime Shared Services Inc. (FMSS Inc.) in our Ortigas Pasig City office. This full-time position will play a critical role in providing top-notch IT support and troubleshooting assistance to our clients.What you'll be doing:Respond to and resolve technical support queries from clients via phone, email, or chatDiagnose and troubleshoot hardware and software issuesProvide clear and effective communication to ensure client satisfactionCollaborate with the IT team to identify and implement solutionsMaintain accurate records and documentation of support activitiesStay up-to-date with the latest technologies and industry trendsEscalate complex issues to senior technical support staff as neededWhat we're looking for:Proven experience in a technical support or help desk roleStrong problem-solving and critical thinking skillsExcellent communication and customer service abilitiesProficiency in using various software applications and hardwareAbility to work independently and as part of a teamCommitment to continuous learning and professional developmentWhat we offer:At FMSS Inc., we are dedicated to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our company culture values collaboration, innovation, and work-life balance, ensuring our team members can thrive both personally and professionally.



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