Billing Analyst

3 weeks ago


Taguig, Philippines HRTX Full time

Billing Analyst is responsible for customer service, helpdesk, billing and reporting services to clients and team members. Qualifications: College/Bachelor's Degree in Finance/Accounting/Banking or equivalentAt least 2 to 3 years Experience of Customer Service/Finance processes within a multinational, shared service environmentStrong written and verbal communication skills along with active listeningHighly proficient in using various accounting and office applicationsProficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)Dynamic, hands-on, proactive self-starter. Resilience is a must.Excellent analytical, problem solving and organisational skillsAbility to adapt to change, demonstrating flexibility and ownership of the changeProven ability to deliver to tight deadlinesCustomer service approach, focused on serving all key stakeholdersExcellent written and oral communication skills Duties and Responsibilities: Invoice processing for raising client month end invoicesInvoice processing for raising new client agreement charges, including first months office fees and deposit invoicesInvoice processing for raising client monthly recurring charges for additional servicesManaging client renewal and expansion agreements in the company billing systemManaging clients internal office moves and changes in the company billing system by raising invoices and credit notes where appropriateManaging and updating client information in the company billing systemFollowing the company credit note and waive request procedureReconciliation of invoices to statementsDispute and Query Management and resolution for clients and colleaguesEnsuring reports are generated for Management AccountantsEnsuring accurate monthly billing for allocated centres and completed by due datesMaintain accurate and tidy filing systems of Centre billing reports and back up documentsProvides clear and complete instructions and helpful information to clients and team members.Accurately and promptly answers helpdesk regarding program, billing and/or other inquiriesReinforce payment policy to customer due to falloutsResponsible for the preparation and timely distribution of monthly reportsEfficiently and effectively administer billing set-up and payment method auditSupports preparation of standard and ad hoc management reports through information verification, proofreading, assembly and other related activitiesAssist Manager in workload balancingAct as subject matter expert for the different billing processesPerform other operational tasks as needed to support Billing processes.


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