Looking for Technical Support Agent

4 months ago


Quezon City, Philippines Neks Job Philippines Full time

WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A CUSTOMERSERVICE AGENTAnswering incoming calls from customers Sorting out customers’ inquiries or requests Ensuring that customers’ requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high caliber of service in a friendly, confident, and informed mannerWHAT ARE WE LOOKING FOR?At least HS or SHS GraduateWith at least 6 months Call Center ExperienceHave Excellent English communication skills Have excellent customer service, problem-solving, and multitasking skills Have superb computer skills Are willing to work on siteWhy pick us?Paid training Competitive salary plus allowances Monthly performance incentives Leave Credits Insurance Coverage HMO Career development and advancement opportunities



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    Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. Research, diagnose, document, and resolve technical issues...


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    2 weeks ago


    Quezon City, Philippines Nityo Infotech Services Philippines Full time

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  • Technical Support

    2 weeks ago


    Quezon City, Philippines Nityo Infotech Services Philippines Full time

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    3 months ago


    Quezon City, Philippines GSS PH Full time

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