Japanese Service Desk

13 hours ago

Taguig, Philippines J-K Network Services Full time

COMPANY PROFILE: This is a Canadian Multinational Company and the largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—deliver a wide range of benefits for your company, clients, and consultants.

Position: Japanese Service Desk
Company Industry: IT/BPO Company
Work Location: McKinley, Taguig City
Salary: Php 90,000 - Php 100,000
Work Schedule: Shifting Schedule
Work Set-up: Work On Site

BENEFITS:
Sick Leave
Vacation Leave
Medical Insurance
HMO
Free Visa processing
Career Development
Multicultural Interaction
Other Allowances
Relocation Assistance for 1 month for those applicant located abroad
Other benefits will be discussed during the job offer
JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
Open to JLPT N1, N2 Passer or Level (No JLPT Certificate required)
Must have experience as Technical Support/Service Desk
Good written and verbal communication skills in English and Japanese language
Preferably Degree holder of any course but not required
Good computer and IT technical skills
Willing to undergo training
Willing to work onsite in Taguig

JOB RESPONSIBILITIES:
Receive and respond to Japanese user inquiries and requests via phone, chat, portal, and email.
Handles first-line incidents from Japanese Users, including troubleshooting, resolution where possible, and assignment or escalation of tickets to 2nd/3rd line support teams.
Supports Service Request Management and Service Restoration Management Level 1 of Japanese customers
Resolve issues utilising excellent customer service skills, problem-solving skills, and technical thinking/reasoning skills.
Develop a comprehensive understanding and mastery of all Service Desk tools
Perform other duties as assigned

RECRUITMENT PROCESS (ONLINE PROCESS):
Paper Screening
Language Interview
Technical Interview
Final Interview
Intent to Offer

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