Client Experience Apprentice

3 days ago

Manila, Philippines Cyberbacker Careers Full time

Key Responsibilities

Daily Role-Play & Skill Building

Join daily role-plays and customer service drills
Practice handling difficult scenarios, communication, and resolution strategies
Apply real-time feedback on tone, empathy, listening, and professionalism
Strengthen soft skills: active listening, positive scripting, emotional control, and problem-solving
Client Conversations & Relationship Management
Conduct regular client check-ins via call, video, or email
Build rapport with key contacts and decision-makers
Serve as main point of contact for inquiries, feedback, and success planning

Proactive Account Monitoring

Schedule and document client touchpoints based on tier and stage
Track activity, feedback, and service delivery to spot risks or opportunities
Coordinate with internal teams for support and improvements

Client Feedback & Issue Resolution

Gather insights on satisfaction, service quality, and concerns
Escalate and track unresolved issues with relevant teams
Follow up to confirm resolution and client satisfaction

Reporting & CRM Updates

Log interactions, issues, and action items in CRM
Help prepare client status reports and summaries
Monitor engagement metrics across accounts

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