Front Desk Associate

3 weeks ago

Taguig, Philippines Banh Mi Kitchen Inc. Full time

Patient Interaction:
- Greet and welcome patients in a friendly and professional manner.
- Answer phone calls, emails, and online inquiries, scheduling of appointments and providing general information.
- Ensure patient records are up-to-date and accurate.

Appointment Scheduling:
- Manage the appointment schedule efficiently, ensuring that all appointments are confirmed and reminders are sent.
- Coordinate with the dental team to ensure proper patient flow and minimize wait time.

Administrative Support:
- Assist with patient check-in and check-out, ensuring all necessary documentation is completed.
- Maintain patient files, ensuring confidentiality and compliance with HIPAA regulations.
- Process insurance verifications and authorizations as needed.
- Assist in processing billing and payments, including handling co-pays and managing accounts.

Dental Office Managements:
- Ensure the front desk area is organized and professional at all times.
- Manage incoming and outgoing mail and other office correspondence.
- Assist with office inventory and supplies management.

Customer Service:
- Address patient concerns or complaints in a calm, professional, and compassionate manner.
- Ensure all patients have a positive experience at the clinic by providing excellent customer service.

Collaboration:
- Work closely with the dental staff, including hygienists and dentists, to ensure smooth patient care and coordination.
- Assist with any other tasks assigned by the clinic manager or senior staff.

QUALIFICATIONS:
- High school diploma or equivalent; additional certification in office administration or healthcare administrations is a plus.
- Previous experience in dental office or healthcare environment is preferred.
- Proficient in using office software (e.g., Microsoft Office, dental software).
- Strong communication and interpersonal skills.
- Ability to multi-task and stay organized in a fast-paced environment.
- Positive attitude and strong problem-solving abilities.

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