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THE ROLE:The Case Manager is responsible for resolving all technical and non-technicalissues related to services, through liaising with our customers and local providers.The suitable candidate will identify and establish new processes and continuouslyoptimize existing ones,THE RESPONSIBILITIES:• Work together with a team of Network Engineers towards a common presetgoal• Act as first-line support person for internal and external parties• Responsible for Network & Data Communication Systems• Customer Excellence (internal/external customer engagement andrelationship management)• Should be customer support ordinated candidate, should have very goodknowledge of customer service processes.Good knowledge of ITIL Framework.MUST BE A JAPANESE SPEAKER - N3 TO NATIVE LEVELSummary of role requirements:Flexible hours availableNo experience required for this roleWorking rights required for this roleExpected salary: ₱120,000 per month
