Customer Service Representative

2 days ago


Cagayan de Oro, Philippines Lexie Staffing And Business Consulting Full time

Location : Cagayan De Oro Account Local Retail AccountJob Overview:We are seeking a highly motivated and professional individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work collaboratively in a fast-paced environment.**Key Responsibilities:**- Respond promptly to customer inquiries via phone, email, or live chat.- Provide accurate information regarding products, services, and company policies.- Address and resolve customer complaints or issues in a professional manner.- Maintain a high level of product knowledge to assist customers effectively.- Process orders, returns, and exchanges in accordance with company guidelines.- Ensure all customer interactions are documented accurately in the system.- Collaborate with other departments to resolve customer concerns.- Meet or exceed performance goals, including response time and customer satisfaction metrics.- Uphold company values and maintain a positive, customer-focused attitude at all times.**Qualifications:**- High school diploma or equivalent (Associate's or Bachelor's degree preferred).- Proven experience in customer service or a related field.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to handle difficult situations with professionalism and patience.- Proficiency in Microsoft Office Suite and customer service software.- Ability to work flexible hours, including evenings or weekends, if required.**Work Environment:**- Office-based or remote, depending on company requirements.- Fast-paced, team-oriented environment.**Benefits:**- Competitive salary and benefits package.- Opportunities for professional development and career growth.- Supportive and inclusive work culture.If you are passionate about delivering excellent customer service and are looking for a rewarding career opportunity, we encourage you to apply.



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