Product Manager

1 week ago


Mandaluyong, Philippines MedsGo Full time

Job OverviewA Product Success Manager ensures that customers understand and maximize the value of a product. They focus on ensuring that products meet customer needs, provide guidance on usage, and promote customer satisfaction. This role is typically seen in product-focused or SaaS companies where the manager helps users understand features and uses customer feedback to drive product improvements.Job ResponsiblityOnboarding and Training: Lead customer onboarding, ensuring they understand key features and best practices for using the product.Product Adoption: Guide customers on how to use the product effectively, promoting its full potential to improve business outcomes.Product Usage Monitoring: Track product usage patterns, identify any obstacles or barriers to adoption, and suggest improvements to drive better engagement.Customer Feedback: Collect and communicate customer feedback to product teams to guide future development and product improvements.Customer Communication: Serve as the go-to expert on the product for customers, handling queries and troubleshooting issues.Account Growth: Identify opportunities for product upsells or cross-sells to enhance customer outcomes.Collaboration with Sales: Work closely with the sales team to ensure alignment and handover of customers from sales to product success.Proactive Problem Solving: Address and resolve customer challenges with the product, ensuring a smooth experience and satisfaction.Skills and Experience:2-5 years of experience in customer-facing roles in SaaS or tech product environments.Strong communication skills, both written and verbal.Analytical mindset to track and optimize product usage.Problem-solving skills to troubleshoot issues quickly.Ability to work closely with product, engineering, and support teams.Product Success Manager Requirements:Education: A degree in Business, Marketing, Product Management, or a related field.Experience: 2-5 years in a customer-facing or product management role.Skills: Strong communication, problem-solving, and project management skills.Personal Traits: Proactive, detail-oriented, and able to work both independently and with a team.


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