Customer Service Representative

22 hours ago


Santa Mesa, Philippines Lexie Staffing and Business Consulting Full time

Key Responsibilities

Respond promptly to customer inquiries via phone, email, chat, or in person.
Provide accurate information regarding products, services, policies, and promotions.
Resolve customer complaints and issues efficiently while maintaining professionalism and empathy.
Process orders, forms, applications, and requests accurately in the company’s CRM system.
Collaborate with internal departments (Sales, Technical Support, Shipping, etc.) to ensure customer satisfaction.
Follow up with customers to ensure their needs have been met.
Maintain customer records by updating account information as needed.
Meet or exceed performance metrics such as response time, satisfaction scores, and call quality.
Stay up-to-date with product knowledge, company policies, and customer service best practices.


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