Service Desk Manager Delivery
4 days ago
Job Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.• These Terms of Reference apply for the role of Service Delivery Manager The role may be shared across engagements with similar project and skill requirements.Job Responsibilities:• Build a good relationship with key client staff.• Successful service delivery through SLA achievement and high CSAP/OSAP scores.• Monitor end-to-end performance of services• Communicate effectively around issues and opportunities.• Collaborate with senior management on client account management and growth.• Ensure operations teams are aware and prepared for changes.• Build service reports and sponsor service delivery meetings.• Pull in additional resources when needed such as SME teams or people for specific issues/opportunities.• Remove all obstacles to customer satisfaction and/or financial performance.• Communicate across organizational boundaries from all levels.• Looking out for client’s and CGI’s long-term interests• Run service improvements if service delivery is not meeting client expectations.• Work with the client and operations teams to proactively identify service improvement activities.• Be accountable for and contribute to the overall performance of the project delivery.• Follow best practices as defined in the CPMF.• Create and maintain the project’s Financial Status Reporting with high quality.Other responsibilities include:• Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.• Follow agreed escalation procedures.• Support requirements assigned by the Director or above• Advise people, manager of planned/unplanned leaves, as below: Vacation leave – at least 14 days in advance of the planned leave date Sick leave - at least two (3) hours prior to the start of the shift. A member, when using sick leave, must notify his manager (or next higher-ranked manager) via a phone call to the manager’s direct office line or mobile phone within the prescribed lead time. Notification process during critical days should be followed.• Maintain quality standards in accordance with agreed metrics.• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.• To submit necessary service delivery reports.• Provide support to multiple Clients as necessary• Ensure feedback is given to member or relevant people manager if potential issues are detected.• Ensure feedback is given to member or relevant people manager if process improvement measures can be implemented.• Ensure initiation of or attendance at planned meetings.• Ensure project and local team processes are implemented and followed.
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Service Desk Manager Delivery
5 days ago
Taguig, Philippines Gratitude Philippines Full timeJob Summary • The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of...
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Service Desk Director Delivery
4 days ago
Taguig, Philippines Manpower Core Group Inc. Full timeJob Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...
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Service Desk Manager Delivery
5 days ago
Taguig, Philippines Gratitude Philippines Full timeJob Summary • The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of...
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Service Desk Director Delivery
5 days ago
Taguig City, Philippines Manpower Core Group Inc. Full timeJob Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...
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Service Desk Director Delivery
5 days ago
Taguig City, Philippines Manpower Core Group Inc. Full timeJob Title: Director Delivery Consulting (Service Desk)/ Service Desk Director Delivery Job Category: Senior Management Job Type: Permanent Full Time Work Location/ Set-up: Taguig/Hybrid Work shift: Mid Shift/Graveyard Shift Budget: PHP 250,000 Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent level Position Description •...
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IT Service Desk Lead
2 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionWe are looking for an IT Service Desk Trainer/Lead who can effectively lead and manage our IT service desk teams to achieve high performance and customer satisfaction. The ideal candidate will have a strong background in call center operations, leadership, and training.Main ResponsibilitiesTo design and deliver engaging training programs for...
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IT Service Desk
4 days ago
Taguig, Philippines Nityo Infotech Full timeURGENT HIRING!!!NITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...
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IT Service Desk Support
3 days ago
Taguig, Philippines Eteam Workforce Private Corporation Full timeTitle: IT Service Desk SupportContract Duration: 8 monthsWork Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php46,000 + Php4,000 non taxable allowanceQualifications:· 4 to 6 years of IT Service Desk experience· At least 1 year of experience with ServiceNow ticketing tool· Good communication skills· Amenable to work onsiteJob...
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IT Service Desk Support
3 days ago
Taguig, Philippines Eteam Workforce Private Corporation Full timeTitle: IT Service Desk Support Contract Duration: 8 months Work Arrangement: Onsite Location: McKinley West, Taguig Salary Offer: Php46,000 + Php4,000 non taxable allowance Qualifications: · 4 to 6 years of IT Service Desk experience · At least 1 year of experience with ServiceNow ticketing tool · Good communication skills · Amenable to work...
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Salesforce Delivery Manager
5 days ago
Taguig, Philippines Career Professionals, Inc. Full timeThe Delivery Manager candidates should possess the following skills & experience • Salesforce experience as a super user or administrator, minimum 3 years (or other CRM tool) • Effective people management skills • Understanding and experience within a sales or sales operations team • Strong communication skills (verbal & written) in English; other...
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Salesforce Delivery Manager
4 days ago
Taguig, Philippines Career Professionals, Inc. Full timeThe Delivery Manager candidates should possess the following skills & experience• Salesforce experience as a super user or administrator, minimum 3 years (or other CRMtool)• Effective people management skills• Understanding and experience within a sales or sales operations team• Strong communication skills (verbal & written) in English; other...
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IT Service Desk Support
1 day ago
Taguig, Philippines Eteam Workforce Private Corporation Full timeTitle: IT Service Desk Support Contract Duration: 8 months Work Arrangement: Onsite Location: McKinley West, Taguig Salary Offer: Php46,000 + Php4,000 non taxable allowance Qualifications: · 4 to 6 years of IT Service Desk experience · At least 1 year of experience with ServiceNow ticketing tool · Good communication skills · Amenable to work...
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Salesforce Delivery Manager
5 days ago
Taguig, Philippines Career Professionals, Inc. Full timeThe Delivery Manager candidates should possess the following skills & experience • Salesforce experience as a super user or administrator, minimum 3 years (or other CRM tool) • Effective people management skills • Understanding and experience within a sales or sales operations team • Strong communication skills (verbal & written) in English; other...
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Multilingual Service Desk Analyst
4 days ago
Taguig, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world’s largest IT and business consulting services...
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Multilingual Service Desk Analyst
4 days ago
Taguig City, Philippines Manpower Core Group Inc. Full timeKey Skills Customer Service COMPUTER SKILL Technical Analytical Skills Problem Solving Job Title: Multilingual Service Desk Analyst (Polish) Category: Service Desk / End User Services Main location: Taguig (Onsite) Salary: PHP 70,000 - 80,000 Employment Type: Full Time Want to expand your experience in one of the world’s largest IT and business...
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Service Desk Analyst
5 days ago
Taguig, Philippines Nityo Infotech Full timeQualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule
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Service Desk Analyst
4 days ago
Taguig, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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IT Helpdesk
3 days ago
Taguig, Philippines Metacom Solutions Full time• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic...
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IT Helpdesk
3 days ago
Taguig, Philippines Metacom Solutions Full time• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.• Applies basic diagnostic...
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Service Desk Analyst
5 days ago
Taguig, Philippines Nityo Infotech Full timeQualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule
