CSR - Non Voice

4 days ago


Cebu City, Philippines Interactech Solutions Inc Full time

JOB DESCRIPTION – CUSTOMER SERVICEREPRESENTATIVE1) Providing further assistance to all incomingconcern/request/complaint/feedback of customer professionally ondaily basis2) Escalating customer’s every concern/request/feedback in a timelymanner and in accordance based to the SOP given by the company3) Ensuring every information shared to customer correctly andaccurately which in align with the inquiry and concern given bycustomer4) Working closely and be a good team player with various department5) Following up tightly and promptly regarding customer issue orconcern with related department6) Promoting the company latest product and promotion to customer invarious form of communication method7) General administrative task – Reporting, documentation, etc...8) Ensuring the Company client database were protected all the timeand not disclose to any outsiders internally or externallyRequirement- Minimum High School Graduates- Candidate possesses strong English and Tagalog communicationskills (Oral / Written / Listening)- Candidates has strong working experience in Customer Serviceindustry will be an added advantage- Willing to work on Weekends and Public Holiday- Willing to work on shifting schedule



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