Csr( Earn up to 17K to 22K Non Voice Account )

1 month ago

Quezon City, Philippines Lexie Staffing And Business Consulting Full time
A CSR (Customer Service Representative) Non-Voice Account typically refers to a position in which the representative handles customer inquiries and support through non-verbal communication channels, such as email, chat, or social media, rather than through phone calls. Below is a sample job description for a CSR non-voice account:

Job Title: Customer Service Representative – Non-Voice Account
Job Summary:
We are looking for a dedicated and detail-oriented Customer Service Representative (CSR) to join our non-voice support team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing assistance via non-voice channels like email, live chat, and social media.

Key Responsibilities:

Respond to Customer Inquiries: Handle customer queries through email, chat, and other digital platforms in a professional, efficient, and timely manner.
Issue Resolution: Investigate and resolve customer complaints, concerns, and issues, ensuring customer satisfaction.
Provide Information: Offer clear and accurate product/service information, including troubleshooting guidance and step-by-step instructions.
Document Interactions: Log and update customer issues in the CRM system, ensuring that all communications are recorded for future reference.
Follow-Up: Proactively follow up with customers regarding open queries or unresolved issues to ensure they are resolved.
Collaborate: Work closely with team members and other departments to resolve complex issues and deliver exceptional customer support.
Maintain Knowledge Base: Stay updated with product/service knowledge, as well as company policies and procedures, to provide accurate assistance.
Maintain a Positive Experience: Ensure a positive customer experience by maintaining professionalism, empathy, and patience while interacting with customers.
Skills and Qualifications:

Excellent Written Communication Skills: Proficiency in writing clear, concise, and grammatically correct messages.
Customer-Oriented: Strong desire to help and assist customers while delivering exceptional service.
Problem-Solving Skills: Ability to identify customer issues and provide practical, effective solutions.
Tech-Savvy: Comfortable using various communication tools and software, including live chat systems, email platforms, and CRM tools.
Attention to Detail: Ability to accurately capture customer data and ensure correct information is conveyed to customers.
Time Management: Able to prioritize and manage time effectively to meet deadlines and handle multiple queries simultaneously.
Team Player: Ability to work effectively with others in a fast-paced environment.
Preferred Qualifications:

Prior experience in a customer service role, especially in a non-voice capacity.
Experience with CRM software or customer support platforms.
High school diploma or equivalent; some college education is a plus.
Work Environment:

Office-based or remote (depending on company policy).
Shift work may be required depending on company hours of operation.

  • Csr( Earn up to 17K to 22K Non Voice Account )

    1 month ago

    Quezon City, Philippines Lexie Staffing And Business Consulting Full time

    A CSR (Customer Service Representative) Non-Voice Account typically refers to a position in which the representative handles customer inquiries and support through non-verbal communication channels, such as email, chat, or social media, rather than through phone calls. Below is a sample job description for a CSR non-voice account: Job Title: Customer...

  • CSR Role

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR Role - With Experience - Earn up to 22k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least High...

  • CSR Role

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR Role - With Experience - Earn up to 22k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: At least High...

  • CSR Role

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR Role - With Experience - Earn up to 22k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: At least High...

  • CSR ( Non voice account Earn up to 25K)

    4 weeks ago

    Quezon City, Philippines Lexie Staffing And Business Consulting Full time

    Job Title: Customer Service Representative ( Non-Voice ) Location : Centris Quezon City Salary range : 17K to 25K Job Overview: The Non-Voice Customer Service Representative is responsible for providing exceptional customer service by addressing customer concerns and inquiries through various non-voice communication channels, such as live chat, email,...

  • CSR ( Non voice account Earn up to 25K)

    4 weeks ago

    Quezon City, Philippines Lexie Staffing And Business Consulting Full time

    Job Title: Customer Service Representative ( Non-Voice ) Location : Centris Quezon City Salary range : 17K to 25K Job Overview: The Non-Voice Customer Service Representative is responsible for providing exceptional customer service by addressing customer concerns and inquiries through various non-voice communication channels, such as live chat, email,...

  • Non Voice Account

    5 months ago

    Quezon, Philippines Valeros Business Company Full time

    Role Description As a Customer Service Representative, you will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience through non-voice interactions with clients. Position: CSR 90% Non Voice Account Salary Up to 23k Qualifications At least College / Associates Graduate Are...

  • Non Voice Account

    5 months ago

    Quezon, Philippines Valeros Business Company Full time

    Role Description As a Customer Service Representative, you will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience through non-voice interactions with clients. Position: CSR 90% Non Voice Account Salary Up to 23k Qualifications At least College / Associates Graduate Are...

  • Customer Service Representative

    2 months ago

    Pasig City, Philippines GDV-STACKph Full time

    Looking for a Non-Voice account? We got you!!!We are hiring for CSR (90% Non-Voice+10% Voice)!!!Site: BridgetownePerks:-Earn up to 23,000 for the package (not included the night diff., OT, etc.)- HMO and Monthly Incentives- Mandatory Government BenefitsQualifications:- Associate or College Graduate- With at least 3 months of Customer Facing Experience like...

  • CSR Role

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR Role - With Experience - Earn up to 22kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least High...

  • Travel Account

    2 weeks ago

    Davao City, Philippines Neksjob Full time

    Travel Account / CSR Role - Up to 22k - Davao Site 22kWHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB:Answering incoming calls from customers Sorting out customers’ inquiries or requests Ensuring that customers’ requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high...

  • Customer Service Professional Earn up to 17K

    4 months ago

    Quezon City, Philippines Neksjob Full time

    Customer Service Professional Earn up to 17K / monthWe are hiring in Quezon cityJOB DESCRIPTION:- At least 6 months of experience in a call center or 12 months in a customer service role.- At least HS Graduate, or SHS Graduate- Above average to excellent communication skills in English- Willing to work in shifting schedules

  • Customer Service Professional Earn up to 17K

    4 months ago

    Quezon City, Philippines Neksjob Full time

    Customer Service Professional Earn up to 17K / month We are hiring in Quezon city JOB DESCRIPTION: - At least 6 months of experience in a call center or 12 months in a customer service role. - At least HS Graduate, or SHS Graduate - Above average to excellent communication skills in English - Willing to work in shifting schedules

  • Customer Service Professional Earn up to 17K

    4 months ago

    Quezon City, Philippines Neksjob Full time

    Customer Service Professional Earn up to 17K / month We are hiring in Quezon city JOB DESCRIPTION: - At least 6 months of experience in a call center or 12 months in a customer service role. - At least HS Graduate, or SHS Graduate - Above average to excellent communication skills in English - Willing to work in shifting schedules

  • CSR - With Experience - Quezon Site - Up to 22k

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR - With Experience - Quezon Site - Up to 22k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: At least...

  • CSR - With Experience - Quezon Site - Up to 22k

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR - With Experience - Quezon Site - Up to 22k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:At least High...

  • Non Voice Account

    5 months ago

    Quezon, Philippines Valeros Business Company Full time

    Role Description As a Customer Service Representative, you will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience through non-voice interactions with clients.Position: CSR90% Non Voice Account Salary Up to 23kQualificationsAt least College / Associates Graduate Are welcome to applyAt...

  • CSR -With Experience - Pasig Site - Up to 17k

    2 months ago

    Pasig City, Philippines Neksjob Full time

    Don’t settle for less! Apply now as CSR -With Experience - Pasig Site - Up to 17k Duties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School...

  • CSR Role

    1 month ago

    Quezon City, Philippines Neksjob Corporation Full time

    Start your career with us! - CSR Role - With Experience - Earn up to 22k (Updated 11/18/24)Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • CSR - With Experience - Quezon Site - Up to 22k

    2 months ago

    Quezon City, Philippines Neksjob Full time

    Start your career with us! - CSR - With Experience - Quezon Site - Up to 22k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: At least...