Restaurant General Manager

Job Description:

Overall Store Operations:

-Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
-Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
-Monitor and evaluate operational processes to identify and address areas for improvement.

Customer Satisfaction:

- Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
- Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.

People Development:

- Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
- Conduct regular performance evaluations and provide ongoing coaching and mentoring.
- Foster a positive work environment that encourages teamwork, motivation, and employee retention.

Sales and Profitability Targets:

- Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
- Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
- Implement cost-control measures to maintain or improve profitability.

Marketing and Promotional Strategies:

- Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
- Coordinate with marketing teams to implement brand initiatives and community engagement activities.

Financial Management:

- Oversee store financials, including budgeting, forecasting, and financial reporting.
- Ensure accurate and timely processing of financial transactions and adherence to financial controls.

Crisis Management:

- Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
- Develop and implement contingency plans to address potential challenges and disruptions.

Standards and Compliance:

- Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
- Conduct regular audits and inspections to ensure adherence to health and safety guidelines.

Store Events and Activities:

- Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
- Collaborate with other departments to organize and manage events that align with brand objectives.