Technical Support Representative

4 days ago


Davao de Oro, Philippines VCC Link Full time

Job Summary:We are looking for an experienced Technical Support Representative to join our team. The ideal candidate will have at least 1 year of BPO experience in a voice account, preferably with a strong Telco background. This role requires excellent problem-solving skills and a customer-centric approach to resolve technical issues.Key Responsibilities:Provide technical support and troubleshooting assistance via phone.Resolve customer issues related to telecommunications products and services.Document and track customer interactions and resolutions.Collaborate with other team members to improve service efficiency.Qualifications:Minimum 1 year of BPO experience in a voice account.Telco background is preferred.Strong problem-solving and communication skills.Ability to work onsite.Benefits:PHP 25,000 salary package.Work onsite.Up to 2 HMO dependents upon training.Government benefits.Program incentives + paid leaves.



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