Call center agent

4 weeks ago

Davao City, Philippines Metacom Full time

WE ARE HIRING
Join as a Call Center Agent for our Financial Account in Davao City – Davao del Sur
JOB RESPONSIBILITIES –
• Handle customer inquiries related to credit cards, loans, banking transactions, and account information.
• Process payments, verify account details, and assist with billing or transaction issues.
• Provide accurate information about financial products and services.
• Investigate and resolve discrepancies or disputes in customer accounts.
• Ensure compliance with company policies and financial regulations during all interactions.
• Maintain confidentiality and security of sensitive customer information.
• Document all customer interactions and transactions in the system accurately.
• Meet key performance metrics such as quality scores, customer satisfaction, and handling time.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Deliver professional and courteous service to promote customer trust and satisfaction.

What We Offer:
• Free Medical Insurance upon regularization (with incl of common law partners)
• Insurance Coverage Starting Day 1
• Government Mandated Benefit
• Up to13th Month Pay
• Up to PHP 16500
• HMO
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and OT Pay
• Mental Wellness Program Starting Day 1

Qualifications:
• No BPO experience required
• High School (Old Curriculum) or ALS Graduate
• Good communication skills
• Willing to work onsite and on shifting schedules
Start your career with us and grow with a company that values you

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