Governance and Compliance Head
2 weeks ago
Key Responsibilities
Governance
- Policy Development Implement delivery governance policies and procedures (IT security, project management, risk management)
- Risk management - identify and assess IT-related risks and develop strategies to mitigate and manage risk. Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk management controls
- Project Governance - oversight and guidance to ensure that projects are delivered on time, within budget, and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
- Delivery Performance Measurements - Establish KPIs and metrics to evaluate the effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, measuring process maturity
- Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders.
- Governance Awareness - provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards, and processes.
- Project Audits specific to Operational Procedures such as Project Management, Project Implementation Plans, Project documents, Delivery Excellence activities, and the like.
- Annual audits on compliance/adherence to company policies (BCP, Data Privacy) ISO 27001
- Internal Audit, tracking of OFIs, action items, audit plans and checklists
- CMMI and TMMI Compliance Audit, tracking of action items, continual improvement and coordination with external auditors
- At least graduate with a Bachelorâs Degree in IT, Computer Science, Engineering, or any related Course.
- 10+ years of working experience in IT
- 3+ years experience in IT Audit, IT Governance, or Delivery Excellence
- Experience in CMMI / ISO certification
- Minimum of 5 years of experience in Operational compliance requirements Service Reporting including Service Level Agreements and Operational Level Agreements Risk management or assessment
- Background in ITSM & Software Development is required
- Solid project management skills (in particular: change and implementation management, risk and issue management, tracking, reporting, and stakeholders management)
- Experience with driving projects remotely or working in a virtual environment
- Up-to-date knowledge of IT and digitalization
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