IT Operations Supervisor

2 weeks ago

Taguig, Philippines John Clements Consultants Inc Full time
Job Title : IT OPERATIONS SUPERVISOR Active 2Education : (IT) or graduate
Location  : ONSITE / HYBRID / 1 day WFH/ REMOTE 
SHIFT : DAY / MID NIGHT 
LOCATION : BGC, Taguig City 
JOB DESCRIPTION :
Operations Management :
• Ensure the delivery of the committed support as listed in SLA to the team
• Manage and ensure all day-to-day operations are executed and completed within guidelines,
policies, and processes, e.g., daily systems backup and systems health checks, etc.
• Provide technology analysis, selection, development, and implementation in alignment with the
different technology, application and workstreams.
• Part of the IT Operations team in establishing and managing technology standards, operational
policies, and processes in alignment with the regional technology and different work streams 
Site/Team Management :• Responsible for providing guidance to the team and ensuring that each member is aware of
what he/she needs to deliver and the success measure of the deliverables.
• Participates in regular team performance review and provides performance assessment of
members. Responsible for ensuring that each member complies to the guidelines, policies and
standards set by the company 
Incident Management :
• Responsible for driving the team in the technical aspect of the troubleshooting and ensuring
that troubleshooting protocols are followed, and reports are validated and released as per SLA.
• Provides regular updates on the troubleshooting to the team, management, and client.
• Ensures that incident report and RCA is released within SLA post the troubleshooting work and
liaise with concerned groups for the resolution.

Documentation & Reporting :• Responsible for ensuring that documentations are regularly/timely reviewed, updated and
ensures that accountable members perform their responsibilities diligently
• Ensures that documentation is regularly reviewed, updated, and approved as per agreed
compliance guidelines
• Responsible for ensuring timely generation and submission of accurate reports to concerned
groups and management.
REQUIREMENTS :
• At least 3-5 yearsô€›ô€›experience in administering, installing, configuring, supporting, and
designing fullscale Windows Server system (DC, AD, DNS, DHCP, WSUS, Email), VM system,
Antivirus system, Backup/Storage systems and other related devices/technologies
• Candidate must possess at least a Bachelor's/College Degree in Computer Engineering (CoE),
Electronics & Communications Engineering (ECE), Computer Science (CS), Information Technology

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