L3 Customer Support

The AS400 L3 Application Support will work on new application development as well as enhancing and maintain existing developed applications and troubleshoot issues encountered on AS400 servers. The AS400 L3 Application Support is expected to be proficient in all critical functions for the applications assigned, and is expected best practices to ensure...

L3 Avaya (telephony) Support Analyst Operations and maintenance (Level 3 and 4 resources - temporary 1 2 years while we do our migration, to support the Avaya environment) Extensive experience on Avaya on prem back end systems (for ex: CMS, AMS, AEM, AEP, Client).Experience in general maintenance and operations work (ex: system or server upgrades,...

L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

Responsibilities • Candidate will act as the Twilio Enabler (L3), supporting internal users for any of their Twilio platform and engineering concerns. • Candidate will gather feedback from the internal Twilio users, to identify their pain points, and from there improve/enhance their experience with the Twilio platform. • Candidate will do enhancements...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...

About the Company:We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a...

Office Location: ManilaDuties and Responsibilities:Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve. Handling escalated customer support requests that require in-depth technical knowledge.Troubleshooting complex technical issues by analyzing logs, providing root cause analysis,...

L4 SUPPORT ADMIN – Enterprise Integration; Middleware SupportManage team ticket queue and resolve in timely manner. Hands on experience in password management, application configuration. Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary....

Xurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique set of tools from Digital Products, Talent Solutions, and Software Development...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...

About the Company:We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a...

Office Location: ManilaDuties and Responsibilities:Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve. Handling escalated customer support requests that require in-depth technical knowledge.Troubleshooting complex technical issues by analyzing logs, providing root cause analysis,...

To fulfill aftersales needs of customers in the assigned territoryResponsible to maintain response time & uptime when providing services to customersResponsible for instruments installation and warranty service in the field.Responsible for billable service.Perform field service, maintenance and installation of instrumentation and the accessories.Provide...

Customer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...

Xurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique set of tools from Digital Products, Talent Solutions, and Software Development...

Xurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique set of tools from Digital Products, Talent Solutions, and Software Development...

At Xurpas Enterprise, we are driven by our goal to help organizations of all sizes successfully implement their digital transformation. We offer ready-made business solutions, custom software development, and IT staff outsourcing.Our consultative, end-to-end process ensures that we provide the best possible solution to address your requirements.The...

OverviewAs an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support tickets and enhancing customer satisfaction for our client, HappyCo. This role requires excellent communication skills, a keen eye for detail, and a strong commitment to...

To fulfill aftersales needs of customers in the assigned territoryResponsible to maintain response time & uptime when providing services to customersResponsible for instruments installation and warranty service in the field.Responsible for billable service.Perform field service, maintenance and installation of instrumentation and the accessories.Provide...

Customer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...