Business Process Analyst

Found in: Talent PH S2 - 2 weeks ago

Dumaguete, Philippines Straive Full time

Job Requirements

  • 4-year undergraduate degree holder or in related field of study preferably graduate of Industrial Engineering
  • Must have led and managed Continuous Improvement projects
  • Demonstrated experience analyzing data
  • Proficiency with Microsoft Excel and PowerPoint Excellent presentation skills
  • Strong written and verbal communication skills
  • Experience managing multiple projects
  • Certified in Lean Six Sigma is an advantage
  • Contact Center industry experience (BPO) is a huge advantage plus but not required

Overall Responsibilities

  • Construct and maintain detailed documentation of business processes, workflows, and procedures through process mapping.
  • Examine business processes and workflows to find out how they can be improved or automated.
  • Train / mentor personnel from other functions on quality tools and concepts
  • Examine emerging business best practices and technological developments to facilitate automation and streamline processes to improve businesses efficiency.
  • Assess business requirements and make evidence-based recommendations to support process improvements.
  • Lead process improvement initiatives to ensure implementation and completion.
  • Monitor KPIs and metrics across multiple engagements
  • Develop a detailed plan to monitor and track the progress of the project
  • Coordinate with internal and external parties for the flawless execution of projects
  • Create and maintain comprehensive project documentation
  • Interpret complex data and business metrics for relevant stakeholders.
  • Conduct meetings with stakeholders and participants in various parts of operational processes, analyze information for improvement recommendations
  • Coordinate with internal stakeholders regarding Business Continuity, Disaster Recovery (BCP/DR), and other compliance standards.

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