Quality Assurance Lead

2 weeks ago


San Pedro, Philippines Yngen Datacom Corp. Full time

Yngen Datacom Corp is currently looking for Quality Assurance Lead that can work onsite at San Pedro Laguna

Responsibilities:

  • Monitoring calls of QAS & providing them feedback on timely basis.
  • Prepares and analyzes quality reports for management staff review.
  • Suggests training needs and developments.
  • Handling quality related escalations & taking action against the same on timely basis.
  • Contribute for the initial hiring and selecting process.
  • Coach and guide team to think proactively and encourage them to improve on process and productivity.

Qualifications:

  • Bachelors degree in any field
  • Experience as Quality Assurance Lead in a BPO setting or similar
  • Knowledgeable in Training Needs Analysis (TNA), Learning Management System (LMS), Action Plans, Gannt Charts
  • Amenable to work onsite at San Pedro Laguna

Job Type: Full-time

Pay:Php45,000.00 per month



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