Quality Specialist

4 weeks ago


San Pablo, Philippines FirstBPO Full time

• Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement.
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicates changes, updates etc. based on client feedback.
• Monitor requirements and adhere on a daily/weekly/monthly basis.
• Review quality assurance concerns with Team Leaders in a timely and effective manner.
• Respond to QA-related inquiries from Operations and corresponding Departments.
• Ensure that quality policies and procedures are communicated and followed.
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
• Complete all required reporting in a timely and effective manner.
• Finalize reports on audit updates and errors.
• Assist in setting QA guidelines to be implemented to existing employees and new hires.
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned.


  • Quality Specialist

    4 weeks ago


    San Pablo, Philippines FirstBPO Full time

    • Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement. • Evaluate progress of Staff/Operators performance, quality, etc. • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback. • Monitor requirements and adhere on a daily/weekly/monthly basis. • ...

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    • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback.• Monitor requirements and adhere on a daily/weekly/monthly basis.• Review quality assurance concerns with Team Leaders in a timely and effective manner.• Respond to QA-related inquiries from Operations and corresponding Departments.• Ensure that quality...


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    • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback. • Monitor requirements and adhere on a daily/weekly/monthly basis. • Review quality assurance concerns with Team Leaders in a timely and effective manner. • Respond to QA-related inquiries from Operations and corresponding Departments. • Ensure that...


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    • Conduct monitoring sessions and communicates changes, updates etc. based on client feedback. • Monitor requirements and adhere on a daily/weekly/monthly basis. • Review quality assurance concerns with Team Leaders in a timely and effective manner. • Respond to QA-related inquiries from Operations and corresponding Departments. • Ensure that...

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