Business Analyst

3 weeks ago

Taguig, Philippines Eastvantage Full time

Business Analyst

About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Responsibilities:

Design & Development

● Propose features and innovation derived from market and customer research, competitive landscaping, and best practice adoption that will allow the app to deliver Singlife's unique proposition to the target market.

● Identify the detailed business requirements to support key product features, which will be the basis for development.

● Liaise with business units in ensuring requirements to support a product design are well defined and documented.

● Create and analyze user stories working with the business and tech teams to determine priorities and ensure the correct requirements and detail is captured.

● Build and maintain relationships with your key stakeholders.

● Work with the Design Team in translating experience strategy into key product features, and ensuring continuity of design and user experience across the entire app.

● Work with Platform managers in building the Service Design blueprint (frontend + backend) and to ensure feasibility of the design concept and features.

Delivery & Execution

● Be the 'go to' person within your squad for all queries and questions about your product during development and testing.

● Work with the Tech team to ensure wider dependencies and implications for changes are understood, building a clear understanding of our technical architecture.

● Help create and maintain the product backlog, ensuring there is always enough well defined and prioritized stories for development.

● Conducts regular review of product performance and makes recommendations to improve it.

● Enable product monitoring and benefits tracking by setting up reports and dashboards as part of business requirements.

Qualifications

● Bachelor's degree in Business Administration, Information Technology, or a related field (preferred).

● Minimum of 3 years of experience as a Business Analyst or similar role.

● Strong analytical and problem-solving skills.

● Excellent communication and interpersonal skills.

● Experience with business process modeling and documentation tools.

● Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

● Experience with BRD writing using User Stories and Process Mapping

● Willing to work on a 6-month project based, and hybrid work set up in BGC Taguig

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