GBSC - Training Specialist I

3 weeks ago


Iloilo City, Philippines Crawford & Company Full time
Summary

Researches, plans, develops and conducts corporate/organizational training programs to increase productivity for various Broadspire departments. Conducts training to groups of 1 - 50 participants. Develops curriculum for training programs to be introduced to Broadspire staff.

Job Scope

  • Designs training materials and courseware for programs needed by all departments within the company (i.e. Effective Communication skills).
  • Conducts research and collects reference materials to provide up-to-date training materials to be utilized by the Training & Development department.
  • Provides classroom training and follow-up support to BROADSPIRE team members on material presented in class.
  • Collects follow-up exercises, evaluations and questionnaires to improve and update course design.
  • Develops and maintains the Train-the-Trainer program to ensure consistent, quality training programs throughout the company.
  • Assists team members on projects and helps them to recognize software program features in a productive, time efficient way.
  • Designs, updates and conducts organizational training, including but not limited to; Time Management, Telephone Courtesy & Customer Service, Effective Speaking Skills, Business Writing and Proposal Writing.
  • Secures certification to conduct specialized training, i.e. DDI, Service Plus and Behavioral Interviewing.
  • Performs other related duties as required or requested.

Functional Knowledge

  • Education equivalent to a college degree or the equivalent in related work experience.
  • Certification in DDI, Behavioral interviewing, and Service Plus (to be achieved post-employment) is required.
  • Excellent oral and written skills are essential. Must demonstrate a high commitment to task as well as a high level of creativity and versatility in developing course curriculum. Must be able to effectively interact with all levels of staff and able to tolerate ambiguity in a changing environment.


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