Chatbot Lead

3 days ago


Manila, National Capital Region, Philippines Shopee Philippines Inc. Full time

Improve Chatbot user experience through strategic initiatives on enhancing AI models and solutions

Conduct thorough analysis of Chatbot KPIs and OKRs to identify areas of improvementManage and prioritize initiatives that drive user experience improvement (i.e., allocate team resources effectively, create roadmaps and targets)Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiativesDeliver tangible outcomes through strong analytical skills, hands-on and pragmatic approachCommunicate progress and insights to the management regularly RequirementsBachelor's degree in management engineering, industrial engineering, computer science, or businessAt least 3 years total work experience with 1 to 2 years project management or strategyProven ability to manage large and complex projects with experience leading cross-functional projects and teamsExcellent stakeholder management especially with senior leads/managersStrong problem solving skills, with ability to draw insights from large and ambiguous data setsExcellent verbal and written communication skills; highly conversationalPrevious experience in artificial intelligence, conversational design, or programming is a plus
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