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Chatbot Analyst

3 months ago

Manila, National Capital Region, Philippines Shopee Full time
Chatbot Analyst - Digital Operations, SeaBankExperienced (Individual Contributor)

Department Operations

The SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs. Its mission is to better the lives of individuals and businesses in the region with financial services through technology. SeaMoney is a part of Sea Limited, a leading global consumer internet company. In addition to SeaMoney, Sea's other core businesses include leading e-commerce platform, Shopee and digital entertainment arm, Garena.

Job Description:
  • Develop and implement solutions that will improve Chatbot user experience
  • Conduct in-depth quantitative and qualitative analysis of user experience and behavior
  • Perform UATs and live testing to identify and eliminate efficiencies
  • Collaborate with functional stakeholders to understand policy or process dependencies and to manage potential risks
  • Provide progress reports on a daily, weekly, and monthly basis
  • Perform daily tagging process for Chatbot
  • Validate daily tagging for Chatbot
  • Give Improvement recommendation for Intent list, FAQ, and Articles based on tagging process
  • Analyze weekly chatbot performance
  • Improve chatbot experience
  • Conduct chatbot scrubbing
Requirements:
  • Bachelor's Degree / 4-Year Course Graduate
  • At least 1 - 2 year of work experience in Chatbot / UAT Testing#J-18808-Ljbffr