Customer Support

2 weeks ago


Baguio City, Cordillera, Philippines NMS Philippines Full time

Responsibilities:

  • Assist customers and address concerns and inquiries through inbound call services and email support using the English language.
  • Ensure accurate and timely responses to customer queries.
  • Record and maintain customer interactions in the database.
  • Strive to meet or exceed customer satisfaction and service level targets.
  • Maintain up to date knowledge of products and services to assist customers effectively.
  • Adhere to department and company policies and procedures while assisting customers
  • Exemplifies commitment and flexibility towards work
  • Attendance adherence is very essential.

Requirements:

  • Customer Support or Service experience minimum of 1 year.
  • Exceptional oral and written communication skills in English
  • Familiarity with Google Sheets is advantageous.
  • Neutral accent
  • Above average typing speed is a plus.
  • Able to adhere and work on a rotating shift schedule, including weekends or holidays, if required.
  • Strong problem solving abilities and a customer focused mindset
  • Ability to work independently in a team oriented and fast paced environment
  • Good time management and multitasking skills


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