Customer Service Representative

2 weeks ago


San Fernando, Central Luzon, Philippines Digital Room (Philippines) , Inc. Full time

WAVE 42 - START DATE: JULY 2, 2024

Qualifications:

At least Senior High School Graduate/Highschool graduate (Old curriculum)VOICE - with or without BPO experienceNON-VOICE - must have at least 6 months chat support experienceExcellent written and spoken English communication skillsApplicants must be willing to work in an office-based setupApplicants must be willing to work in Marquee Mall, Angeles City PampangaCan start on JULY 2, 2024Willing to work during Manila night hours (shifting schedules) and weekendsPrimary Duties and Responsibilities:Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.Create a genuine connection with our customers, and identify customer concerns and needs proactively.Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.Stay up to date on all relevant company and product updates and informationWHAT WE OFFER:Career advancement opportunitiesFun environmentGreat rewards and recognition programMonthly performance incentives
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