Senior Client Manager for Facilities Business

3 weeks ago

Manila, National Capital Region, Philippines NTT LIMITED PHILIPPINES BRANCH Full time

Join a company pushing boundaries of what is possible. NTT DATA is renowned for technical excellence and innovations, making a difference to clients and society.



The Senior Client Manager for Facilities Business will promote facilities business solutions to drive expansion within assigned accounts in Philippines. This role requires demonstrating NTT Ltd's capability and experience in relevant practice areas or service areas, resulting in the expansion of existing client accounts.



Key Responsibilities:

  • Manage and grow relationships to drive land, expansion, and renewals across all solutions within assigned accounts.

  • Pursue leads identified by aligned Lead Generation/Business Development Representatives.

  • Minimize churn and maximize retention in assigned accounts.

  • Drive client satisfaction throughout the entire lifecycle of the clients' buying process.

  • Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.

  • Influence and work closely with vendors/partners to achieve required results.

  • Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.

  • Develop open and effective channels of communication in with each client within the assigned account.

  • Encourage revenue growth by inspiring clients to additional services.

  • Become the reliable point of contact for clients that is required to establish a strong business relationship.

  • Take ownership of a range of accounts within the assigned segments.

  • Determine the best solution requirements for each client that can be deployed by other departments.

  • Build enduring relationships and display an understanding of the client industry, business environment, and strategy to identify current and future opportunities for the organization.

  • Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.

  • Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial cost.



Knowledge and Attributes:

  • Sales business acumen, with skills in planning, leveraging tools and data, and concentrating on company business requirements.

  • Sales client engagement and management, with skills in effectively managing and analyzing the client throughout the client lifecycle, improving client relationships, and driving sales growth.

  • Sales solution skills, with knowledge of the company's offerings, client applications, use cases, and market trends, and the skill to apply them to individual client and prospect situations, positioning the sales team member as an expert client advisor.

  • Sales pursuit, with skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients, requiring individual ownership and accountability for coordinating internal and external resources to close sales opportunities.



Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in business or a sales-related field.

  • Relevant vendor certifications would be advantageous.



Required Experience:

  • Advanced experience in a global partner management role.

  • Advanced experience in a sales environment and/or customer service role.

  • Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.

  • Advanced sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.

  • Advanced experience gained in a similar client manager role.

  • Advanced experience working with Salesforce.com contact platform.



Workplace type: Hybrid Working. NTT DATA is a $30+ billion trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. We are an Equal Opportunity Employer with a global culture that embraces diversity.

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