Billing Specialist l Dayshift l Onsite

2 weeks ago

Manila, National Capital Region, Philippines Acquire BPO Full time

A SNAPSHOT OF YOUR ROLE

The Senior Billing Specialist is a critical member of the Product Line's Billing Team whose purpose is to:

Execute a 'best in class' billing process for the Product Line leading to positive operational outcomes including minimal WIP and reversals, reduced lockup, increased cashflow and compliance with client SLAs.Contribute positively to a collaborative team culture.Undertake their responsibilities with a continuous improvement mindset.Train the team on the billing processes, and support them in an SME capacity post training. This role will also need to process billing requests, as below: Add disbursements to final bill.Check rates are correct consistent with client agreements.Clean up narrations particularly for compliance with eBilling systems.Conduct compliance checks using client SLAs.Develop expertise of the Firm's billing systems and tools through active participation in training and experimentation.Email bills to clients.Email links to pre-bills to billing lawyers.Flag identified write offs with Partner.Follow up with fee-earners for their pre-bills.Gather WIP for pre-bills.Generate a WIP report to identify the matters that can be billed according to SLAs and email highlighted WIP report to lawyers.Learn how to manage complex billing arrangements, queries and escalation issues.Manage reversals.Notify billing lawyers the Billing Team will prepare draft bills on these matters unless they don't want that to happen and what's the reason why.Participate and contribute to Firm projects as required.Release, post, prepare posted bill including uploading e-bills to eBilling systems.Run pre-bills to sense check client and matter type details from matter opening process.Save emails/bills to FileSite.Save pre-bills in FileSite.Set up splits for split bills.Work alongside relevant Practice Manager/s to ensure a culture of collaboration within the Product Line support team. Throughout the Month: Generate 'Bills not dispatched' report and monitor for exceptions, escalating as necessary.Managing Chubb appeals process thru Tymetrix (throughout the month).A BIT ABOUT YOUDemonstrated billing management experience gained in the legal sector/law firm or professional services.Aderant Expert and eBilling experience are nice to have.Analytical and detail oriented.An excellent problem solver with great project management and communication skills.Sound MS Excel skills.Excellent written and oral communication skills.Strong service orientation.Ability to work independently, take initiative, multi-task and set priorities.Ability to establish and maintain productive and respectful working relationships.Demonstrated commitment to innovation and efficiency.

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