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Customer Service Staff
3 months ago
About the role
Join the dynamic Customer Service team at Mac-nels Line Inc. as a Customer Service Staff. In this full-time position based in Davao City Davao del Sur, you will be the key point of contact for our valued customers, providing exceptional service and support. Your passion for delivering outstanding customer experiences will be pivotal in driving customer satisfaction and loyalty.
What you'll be doing
Responding to customer inquiries and resolving issues in a timely and efficient mannerHandling a variety of customer requests, calls from balikbayan customersFollow up on bookings and received balikbayan box bookings via online / telephone callsEncoding data entriesMaintaining detailed records of customer interactions and ensuring all documentation is up-to-dateAttend and reply to emails form customer /agentsTraining providedWhat we're looking forExcellent communication and interpersonal skills with a customer-centric approachStrong problem-solving and decision-making abilities to handle a variety of customer situationsProficient in using customer service software and databases to maintain accurate recordsAbility to work in a fast-paced environment and prioritize tasks effectivelyEfficiently handling multiple tasks and managing time effectivelyWhat we offerAt Mac-nels Line Inc., we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and career advancement.
About us
Mac-nels Line Inc. is a leading provider of innovative solutions in the freight forwarding and customer service industry. With a strong focus on customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our dynamic team of professionals is dedicated to driving continuous improvement and contributing to the success of the business.
Apply now and become a part of our Customer Service team at Mac-nels Line Inc.
