Assistant Coordinator
4 weeks ago
The Assistance Coordinator assists the Global Response Center team in providing administrative and customer service support. Key responsibilities include triaging inbound assistance calls, facilitating financial transactions, and communicating with vendors and clients. The role requires strong customer service skills, consultative sales techniques, and the ability to work in a fast-paced environment.
Responsibilities:
Receive and process inbound customer requests via phone in an efficient and effective manner.
Provide information and answer questions regarding customers' plan benefits and/or claims in an informative and courteous manner.
Receive and process all domestic and international inbound emails, faxes, and text messages related to travel and medical emergencies.
Initiate outbound communication to vendors, service providers, and partners to provide payment for emergency travel-related services.
Document transactions with precision and timeliness.
Assist with other non-emergency Response Center tasks as needed.
Requirements:
College Graduate
Minimum of two (2) or more years of work experience in the BPO or healthcare industry.
Preferably with work experience in industries related to medical and travel assistance.
Amenable to work in Hybrid or WFH set up
Willing to work in Ortigas Center, Pasig, Taguig, or Makati and willing to be assigned to work in different sites.
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