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E-Commerce Customer Service

3 months ago

Manila, National Capital Region, Philippines Platserv PH Full time

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia.

We are a fast growing scale-up, opening our first offices in the Philippines only 3 years ago (and growing to 130 employees in that time).

We have plans to expand to 200+ employees before the end of 2024.

In this role, you will be supporting the Director of a number of global fashion brands.

The role:

You will be responsible for a variety of tasks relating to each brand, and their online stores. Including general customer service, Shopify and marketplace management / liaison, logistics related tasks, invoicing, and other general administrative duties.

You and your experience:

Minimum 3 years experience in an e-commerce support role, ideally within Australian or the US. Minimum 3 years experience working within Shopify, ideally in the fashion industry Intermediate Excel SkillsExposure to XERO a plus, but not essential Exceptional English communication skills (written and spoken)Exceptional time management skills and an ability to multi taskWhat we offer:Day shiftAbove market remunerationHMO Day 1 Performance incentivesTeam building events and activitiesBrand new IT equipment15 days VL5 days sick leave