Customer Support Officer

4 weeks ago

Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

Your role as a Customer Support Officer will be crucial as you will be the front face for Scorptec Computers in advising and servicing Australian consumers and businesses. Your personal and career growth and development matters to us, so we strive to provide with a fun and professional environment that focuses on you and your goals.

Full Job Description:

Gain a competitive advantage when you work as part of our Sales Team. You will be collaborating and working directly with the management team from Scorptec Computers, a 25 years local and reputable IT reseller in Australia. You will not be treated as a BPO agent but will be rewarded with various growth and training opportunities.

We pride ourselves on our commitment to our customers, as such to be truly successful in this role you will always have the customers best interest at the forefront and strive to deliver the best possible customer experience.

YOU DESERVE THE BEST - Enjoy these Perks

Daytime scheduleContinuous career developmentAnnual Appraisal based on meritsRegular awards and recognitionsEmployee Savings ProgramAdditional HMO coverage with Dental (with dependent & pre-existing conditions accepted)Life insurancePaid-time offsFree Daily MealsEmployee referral programs This is where you'll shine:

Customer Support

Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)Quotation for computer system solutions ranging from gaming PC/ computer to enterprise level equipmentAssisting all customer's queries: not limited to product, account & delivery informationThis support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat. Internal CommunicationLiaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours. What you'll bring in:Excellent customer service & communication skillsTechnical expertise with latest computer hardware and componentsResult oriented & with high attention to detailHave at least 2-3 years' experience in presales and customer service for IT productsFluent in English, both written and verbal.Proven excellence in phone and customer service manner and skills.Ability to listen to and empathize with customers.Excellent time and task management skills.Integrity, honesty, flexibility, good energy levels and ability to deal with stress.Willing to work in a team environment.Professional manner and neat appearance.Ability to work under minimal supervision.Amenable to work in BGC - Day shift

Accelerate your career and work at a culture where diversity and fresh perspectives are embraced. Apply through our partner TGT now.

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