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Product Documentation Specialist

2 months ago

Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Role Overview:

The Product Documentation Specialist will be a key player in our product team, working closely with Product Managers to create, manage, and optimize a wide range of documentation.

This role goes beyond typical technical writing, demanding a deep understanding of our products, proactive content creation, and strategic insight to support both internal teams and our clients.


Key Responsibilities:

Collaborative Product Understanding:
Partner with Product Managers to gain a comprehensive understanding of our products. Engage in the development process to gather insights, identify documentation needs, and ensure content is aligned with product objectives.

Proactive Documentation Creation:
Take initiative in creating and updating technical documents, client-facing materials, FAQs, and other essential content. Anticipate documentation requirements and proactively address gaps, ensuring all materials are accurate, clear, and user-friendly.

Strategic Content Development:
Translate complex technical details into accessible and valuable documentation for diverse audiences, including internal teams, clients, and end-users. Ensure consistency and clarity across all documentation.

Versatility in Documentation:

Produce a variety of documentation types tailored to different needs and audiences, ensuring that content is effective in its purpose—whether it's for training, troubleshooting, or product adoption.


Continuous Improvement:
Regularly review and refine documentation processes, keeping content up-to-date with the latest product developments and user feedback. Implement best practices in documentation to enhance quality and efficiency.

Qualifications:


Proven experience in technical writing, product management, or a related field, with a strong portfolio demonstrating versatility and depth in product documentation.

Ability to quickly grasp complex product details and translate them into clear, concise, and actionable content.
Strong collaboration skills, with experience working closely with Product Managers and other stakeholders to develop high-quality documentation.
Proactive mindset with a track record of identifying documentation needs and taking the initiative to address them.
Excellent written and verbal communication skills, with a keen eye for detail and consistency.
Familiarity with content management systems, documentation tools, and best practices in technical writing and product documentation.
Ability to manage multiple projects simultaneously and deliver high-quality work under tight deadlines.