Technical Documentation Specialist

1 day ago


Manila, National Capital Region, Philippines Sourcefit Philippines Full time
Job Details

Work from Home, Monday to Friday | 3 PM to 12 AM PST

Responsibilities
  • Conduct thorough research by interviewing subject matter experts, reading technical specifications, and testing products or software to gather information for documentation.
  • Create clear, concise, and accurate technical documentation, including how-to guides, API documentation, and release notes.
  • Edit and revise documentation as needed for clarity, accuracy, and completeness.
  • Structure documentation in a logical and easy-to-follow manner, considering the needs and knowledge level of the target audience.
  • Collaborate with engineers, product managers, and other subject matter experts to ensure the accuracy and completeness of documentation.
  • Keep documentation up-to-date with changes to the product, software, or processes.
  • Follow established style guides and documentation standards to maintain a professional and cohesive voice.
  • Test documentation from a user's perspective to ensure clarity, understandability, and helpfulness.
  • Plan and prioritize documentation tasks, set deadlines, and coordinate with other team members to ensure documentation projects are completed on time.
  • Stay updated on industry trends, best practices, and new technologies related to technical writing and documentation.
Qualifications
  • 1–2 years of experience in technical writing or documentation.
  • Strong English verbal and written communication skills.
  • Understanding of technical concepts and the ability to translate complex information for a non-technical audience.
  • Strong attention to detail to ensure accuracy and completeness in technical documentation.
  • Proficiency with documentation tools such as Google Docs, Screensteps, Guidde, or similar software.
  • Basic knowledge of markup languages such as XML, HTML, and CSS.
  • Experience with documenting APIs and familiarity with RESTful APIs and tools like Swagger or OpenAPI.
  • Understanding of UX writing principles to create user-friendly documentation.


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