Premier Support Engineer

1 month ago

Manila, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

You are a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You are able to understand customer needs, anticipate their pain, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk.

You are someone to apply their technical and support expertise to this elite team who loves to service customers and solve problems, likes a challenge and wants to set the standard for global Customer Advocacy.

Responsibilities:

  • You are an integral member of a high powered technical team dedicated to delivering technical support and guidance to Zendesk Premier Customers
  • You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customer's eyes
  • You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs
  • You're an outstanding communicator — you get your message across simply and with wit, and build trusted relationships at all levels
  • You're a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.

Desired Skills:

  • Experienced Zendesk Administrator or deep product knowledge
  • One to two years experience supporting customers on enterprise software
  • Enterprise Architecture / Technical Architecture experience
  • Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions.
  • Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is also great.
  • Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis.
  • Self-motivated, and possess a strong sense of responsibility and initiative—you're smart, and can get stuff done.
  • Flexible scheduling is preferred.
  • An awesome sense of humor is a definite plus

#LI-MN4

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

  • Premier Support Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Zendesk, Incorporated (Philippines) Full time

    You are a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You are able to understand customer needs, anticipate their pain, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the...

  • Premier Support Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Zendesk, Inc. Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionYou are a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You...

  • Premier Support Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description You are a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You...

  • Premier Support Engineer

    1 month ago

    Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description You are a support expert who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You...

  • Premier Manager – Premier Direct

    3 weeks ago

    Manila, National Capital Region, Philippines The Hongkong and Shanghai Banking Corporation Limited (HSBC) Full time

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • Project Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines The Chemical Engineer Full time

    ABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...

  • Premier Relationship Officer BGC Branch

    3 days ago

    Manila, National Capital Region, Philippines The Hongkong and Shanghai Banking Corporation Limited (HSBC) Full time

    The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you...

  • HR Business Partner

    3 weeks ago

    Manila, National Capital Region, Philippines Premier BPO Inc. Full time

    Consulting & Generalist HR (Human Resources & Recruitment) Premier BPO is looking for a HR Business Partner in Eastwood, Quezon City.Department: Human ResourcesReports to: HR ManagerJob Overview:The HRBP's role contributes to company performance by providing tactical and strategic consulting on people and organization development strategies in support of...

  • Premier Service Advocate

    3 weeks ago

    Manila, National Capital Region, Philippines Thumbtack Full time

    About the Spanish Support TeamWe're a tight-knit team of support advocates, working closely with our Spanish customer and pro community to help drive their success. Spanish support is dedicated to providing the highest quality of customer service, delivering it with a sense of warmth, friendliness, individual pride, and an emphasis on the Thumbtack Values....

  • IT Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Premier BPO Inc. Full time

    Management (Information & Communication Technology) We are looking for an IT Manager to be responsible for and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Supervise the implementation and maintenance of our company's computing needs.The successful candidate will have...

  • business process support specialist

    3 weeks ago

    Manila, National Capital Region, Philippines FEU Institute of Technology Full time

    Business/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights Provides technical support to the requirements of the clients related to various systems software and applications which may involve but not limited to collecting, maintaining,and managing the data.QUALIFICATIONS:Candidates must...

  • Assistant Chief Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Shangri-La Hotels Full time

    Career Opportunities: Assistant Chief Engineer - Operations Requisition ID 169182 - Posted - Philippines - Makati Shangri-La, Manila - Engineering - Permanent Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and...

  • Assistant Chief Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Shangri-La Full time

    About the Hotel:Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and...

  • Assistant Chief Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Shangri-La Hotels Full time

    Career Opportunities: Assistant Chief Engineer - Repair and Maintenance Requisition ID 169181 - Posted - Philippines - Makati Shangri-La, Manila - Engineering - Permanent Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious...

  • Design Infrastructure Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines BOLDR PH, INC. Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Drive Test Engineer

    1 week ago

    Manila, National Capital Region, Philippines COMIT Corporation Inc Full time

    About COMIT Telecom Philippines Inc.:COMIT Telecom Philippines Inc. is the premier service provider specializing in Radio Network Frequency Optimization. We pride ourselves on delivering top-notch telecom services, supported by our exceptional team of RNO experts, Drive Test Analysts, Drive Test Engineers, and Telecom Riggers. Join us and be a part of the...

  • Payment Operations Supervisor/Officer

    2 weeks ago

    Manila, National Capital Region, Philippines PREMIER SMART COMMERCIALISATION SDN. Full time

    Working Location: Metro Manila, PhilippinesWhat do we need you to do? Team Management: Effectively lead and manage a team, ensuring clear communication, motivation, and alignment with company goals.Employee Performance Evaluation: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for employee development and...

  • Registered Civil Engineers

    3 weeks ago

    Manila, National Capital Region, Philippines Planate Management Group LLC Full time

    Planate Management Group LLC Registered Civil Engineers Manila , Philippines Apply Now Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities...

  • Registered Electrical Engineers

    3 weeks ago

    Manila, National Capital Region, Philippines Planate Management Group LLC Full time

    Planate Management Group LLC Registered Electrical Engineers Manila , Philippines Apply Now Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities...