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Account Manager in Trainee- North Luzon

3 months ago

Tarlac City, Central Luzon, Philippines Isla Petroleum & Gas Corporation Full time

Principal Accountabilities:

  • Manages the frontline operations of the Showroom of Solane to bring excellent customer satisfaction for Metro Manila and Rizal, or South Luzon.
  • Reports daily operational status and issues concerning Home Delivery and related projects.
a. Distributor Operations
i. Inventory
ii. Operating Time
iii. Staff
b. Customer Journey Review
i. CSC Order-Taking Process
ii. Showroom Planning and Rider Alignment
iii. Delivery to Consumer
c. Hatid-Bahay Performance & KPI

  • Map out needed trainings and development for stakeholders
a. Distributor Staff – Operators and Riders
b. Customer Service Team

  • Cascade Programs for Hatid Bahay to Distributor Staff and Riders
  • Processing of admin tasks which can cover BDF, capex and GMS processing

Qualifications:

  • Candidate must possess a business or management course.
  • Experience in operations management or customer service would be an advantage
  • Analytical and very process oriented
  • Excellent verbal communication skills and able to smoothly cascade information to key stakeholders
  • Highly proficient in Microsoft Excel, Powerpoint, Word and other productive software
  • Quick decision-making and problem-solving abilities
  • Goal-oriented, accountable, and highly organized
  • High personal effectiveness, able to command respect without direct authority.