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Reservations Agent
3 months ago
We are looking for a passionate individual who will be working alongside a wonderful team at The Peninsula Manila. We are seeking a Reservations Agent to support the hotel Room Reservation operations in achieving the company's objectives, and be an integral part of our guest focused service
Key Accountabilities
- Ensure proper operation of all responsibilities of Reservations operations
- To take and maintain up-to-date accurate reservation records, including records of any advance bookings and any cancellations
- To handle telephone calls, emails and correspondence efficiently, always ensure that relevant standards and procedures are implemented and maintained
- Communicate with all departments to create a guest centric experience
General Requirements
- At least 1 year Room Reservation experience in a hotel setup
- Knowledge of PMS/Opera
- Ability to work in a fast pace work environment
- Excellent customer service skills
- Bachelor degree or equivalent hotel management courses with hotel operations
We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.
About The Peninsula Manila
Set in the vibrant central business district of Makati City, The Peninsula Manila has set the benchmark for luxury and sophistication in The Philippines for more than four decades. Affectionately known among locals as the 'Jewel in the Capital's Crown,' the hotel provides a haven of luxury and elegance for discerning guests.
