Hotel Reservation Account Specialist

4 weeks ago


Quezon City, National Capital Region, Philippines Metacom Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Metacom. As a key member of our hotel reservations team, you will be responsible for providing exceptional service to our clients and ensuring seamless hotel reservation experiences.

Key Responsibilities
  • Follow established procedures and protocols to ensure efficient and effective hotel reservations.
  • Recognize and escalate priority issues in accordance with client standards, prioritizing customer satisfaction.
  • Utilize strong problem-solving skills to resolve customer complaints and concerns in a timely manner.
  • Collaborate with internal teams to ensure seamless hotel reservation experiences.
Requirements
  • High school graduate or equivalent required; BPO experience a plus.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.

At Metacom, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.



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