Production Agent

2 weeks ago


Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization

Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.

High School / GED

Minimum work experience required:

1 - 2 years contact center experience or customer service experience equivalent
US healthcare experience preferred but not required
Minimum skills required are, but not limited to, the following:
Computer literate (MS Programs mainly)
Trainable / has experience in customer service
Good communication skills
Mathematical ability
Good analytical skills
Typing speed of min 30 wpm with 90% accuracy
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